District 11: How to Report a Streetlight Outage

Properly reporting streetlight outages helps ensure issues are addressed quickly and efficiently. Recently, we identified that some outages were not being reported through the City of Leesburg’s official channels, which delayed repairs. To prevent this moving forward, residents are encouraged to use one of the reporting methods outlined below.

Please note: Marking streetlights with tape or other indicators does not notify the City. Streetlight outages must be formally reported for repairs to be scheduled.

Reporting Multiple Streetlight Outages (Best for Neighborhood Issues)

If you are reporting multiple streetlights in one area, the most efficient method is by email.

When submitting your request, please include:

• The pole number for each streetlight

• The nature of the problem (light is out, flickering/on and off, dim, etc.)

• Contact information for the person reporting the outage(s)

Once collected, email the information to:
systemoperators@leesburgflorida.gov

The City of Leesburg Operations Center will use this information to create work orders for service technicians.

Reporting a Streetlight Outage Online

Residents in subdivisions with a Rental Lighting Program are required to notify the City of Leesburg directly when a streetlight is not functioning properly.

To report an outage online:

1. Visit leesburgflorida.gov

2. On the homepage, select Forms under Popular Links

3. Choose Electric under Forms and Documents

4. Select Report a Malfunctioning Rental or Street Light

5. Complete the form, ensuring all required fields (marked with a red asterisk) are filled out

6. Click Submit

After submitting the form, you will receive an automatic confirmation. Your request will be forwarded to the City’s Electric Department for scheduling.

Reporting a Streetlight Outage by Phone

Streetlight outages can also be reported using the City of Leesburg’s Interactive Voice Response (IVR) system.

1. Call (833) 223-1313

2. Provide the phone number of the person reporting the issue

3. Follow the prompts to report a streetlight outage

4. If prompted, leave a voicemail that includes the pole number associated with the streetlight

Including the pole number helps ensure the issue is logged accurately and routed correctly.

Repair Timeline

Once a streetlight outage has been officially reported, repairs are typically completed within five (5) business days, depending on the nature of the issue.

Thank you for helping us keep our community safe, visible, and well-maintained. If you have questions or need additional assistance, please contact the appropriate City department for support.

Visit the City of Leesburgs Website for more information.