Important Message
“Phishing” Email Warning
⚠️ Phishing Alert: Be cautious of suspicious emails or texts. Don’t click unknown links. Visit districtgov.org/whats-happening for updates.
Searching for answers? From ID cards, to deed compliance, to community watch and so much more, start here!
Click on any topic below to reveal answers to popular questions.
HOW TO GET STARTED
WHAT’S NEXT
Once you submit your application, you’ll receive helpful email updates as your request moves through the ARC review process—keeping you informed along the way
REACH OUT
The Villages Community Development District Community Standards Team is always happy to answer any questions you might have. Feel free to contact our team using the online form at DistrictGov.org/Contact-Us, stop by the District Office at 3571 Kiessel Road, or give us a call at 352-751-3912.
If you are considering performing any external modification, whether it is a building extension, landscaping upgrade, concrete patio, etc., you are required to complete and submit an ARC Application Form for review and approval by the Architectural Review Committee (ARC).
This application must be approved prior to any work being performed. If you have any questions on whether or not an application is required, contact Community Standards for assistance.
The site plan indicates your property lines, easements, and the location of your home. When you submit an ARC Application Form, this document is required with your proposed modification indicated on the site plan.
It provides the ARC with the location of the new project, dimensions of property lines, and easement locations.
You should have received a copy with your closing documents. If you cannot locate your site plan, they are obtainable at your local building department.
For properties where a site plan is not obtainable from the county or city, a boundary survey may be used. A hand drawing providing the location of the home, easement location, and dimensions of the property may also be accepted.
Site plans may be obtained for properties that are older than 10 years through Age Wave Solutions, a 3rd party provider, at 352-391-9669.
The individual District Board of Supervisors approved an Architectural Review Manual utilized as a guideline, in concert with the District’s adopted Rule, to assist the ARC in deciding on modification requests. Click here to view the Architectural Review Manual and choose for the District in which you reside.
If you are anticipating an alteration/modification to your home or lot, you may contact Community Standards Department at 352-751-3912 and they can assist you in completing the ARC Application Form.
You may also visit the Community Standards team at their main office, located at 3571 Kiessel Road, The Villages, FL 32162.
Yes. The ARC meetings are open to the public and operate under the Florida “Sunshine Law”.
The ARC meetings for the Lady Lake/Lake County Portion of the Villages and Districts 1 – 10 are held every Wednesday at 8:30am at District Administration, located at 3571 Kiessel Road.
The ARC Meetings for Districts 11 – 15 and Middleton are held every Wednesday at 1pm at Ezell Recreation, located at 769 Marilee Place.
For original product information pertaining to your home, please click here.
An amortization schedule breaking down the annual bond assessment into principal, interest and admin fees was recorded for your bond.
Please click here to search for the current amortization schedule for your bond. You will need to know the county, district number and unit your home is located within.
The infrastructure of the District in which you live was built with tax-exempt bonds. The bonds are repaid with monies collected in the annual tax bill sent out by the County Tax Collector’s Offices and appear in the Non-Ad Valorem section of the tax bill as “Bond Debt Assessment.”
You may pay off your bond assessment in full at any time; however, you are not required to pay off this assessment in advance. For more information on paying off your bond, please click here.
To find out the exact payoff figure or for any additional questions, please contact the Bond Team at 352-751-3900.
Contact the Bond Team at 352-751-3900 for an exact payoff figure. Bond pay offs can be made at any time of the year. The different cut off dates will affect the amount you pay and whether you will have a bond assessment on your property tax bill for that year.
Payments must be in the form of a check. Checks should be made payable to:
VCDD #X (use your District number)
Paying In Person
Please contact the Customer Service Office in advance to schedule an appointment.
Payments can be made in person at the District Customer Service Office at 3571 Kiessel Road.
Paying by Mail
Mailing Address
VCDD #X (use your District number)
Attn: Bond Payoff
3571 Kiessel Road
The Villages, FL 32163
In approximately 6-8 weeks, you will receive a copy of the Release of Imposition stamped to show it has been filed at the County office.
Please click here for more information on how to make a payment.
Paying Online
Using our online payment platform, you can make a payment. Please note there is a 2.75% processing fee. To access this feature, please click here.
Paying by Mail
Mailing Address
VCDD
PO Box 2020
The Villages, FL 32158-2020
Please contact Digitech at 833-940-6343 or visit VCCDD.payambulance.com as indicated on the invoice you received.
The proposed budget for the upcoming fiscal year is available for viewing during August and September, and the approved budget is available for viewing after October 1 online at www.Districtgov.org or at the District Office, 3571 Kiessel Road, The Villages, Florida 32163.
The fiscal year (FY) runs from October 1 through September 30th of the following year.
You can participate by attending the budget workshops or monthly board meetings. Upcoming Board Meetings dates can be found on the District website (www.Districtgov.org). Hover over the “What’s Happening” dropdown menu at the top and select “Meeting Agendas & Minutes”. Your District Board Supervisors can also be contacted. This information is located under your specific district on the District website. Scroll down to find the current Board Supervisors, along with their phone numbers and e-mail addresses. You can also e-mail the Budget Department at Budget@districtgov.org, or contact Shawn Boyle, Chief Financial Officer Shawn.Boyle@districtgov.org , Brandy Cook, Budget Director Brandy.Cook@districtgov.org or Karen Clary, Assistant Budget Director Karen.Clary@districtgov.org.
The purpose of the assessment is to maintain the existing level of service and ensure the long-term integrity of the infrastructure and the sustainability of the District. The elected Board of Supervisors levies maintenance assessments to provide funds for the District’s operations along with the maintenance and replacement of the infrastructure owned by the District. This would include items such as storm and gutter facilities, water retention areas, villa roads, residential and collector roads in District 4, landscaping, streetlights, multi-modal paths, fences, insurance, management fees, legal fees, etc. The maintenance assessment is billed annually on your tax bill under the non-ad valorem section.
The maintenance assessment is calculated based on the unit’s assessable acreage portion of the District’s total assessable acreage multiplied by the total assessment amount billed then divided by the number of lots within the unit. Each unit will have a different assessment amount since the units have varying assessable acreage amounts and number of lots.
Amenity fees are billed monthly along with water, wastewater, and trash pickup, and cover a variety of usages for community-wide facilities such as recreation centers, neighborhood pools, golf courses, sport fields, dog parks, safety services including fire protection and Community Watch. The Maintenance assessments appear annually on the county tax collector’s bill, listed in the non-ad valorem section and are for services provided such as the operation and maintenance of District properties such as electricity, gas, water, wastewater, mowing, planting, cleaning, repairs, insurance, and permits.
Bond special assessments are annual installments for paying back the money borrowed for the initial construction of the District’s infrastructure such as roads, tunnels, multi-modal paths, water conveyance, and storage systems. Maintenance assessments are annual assessments used to pay for the operation and maintenance of District properties such as electricity, gas, water, wastewater, mowing, planting, cleaning, repairs, insurance, and permits.
House Check Program
Available to residents away for more than 7 days. Patrol drivers conduct an exterior-only inspection of the home on foot three times a week, checking for broken windows, open or unlocked doors/windows, and items left at the front door. The cost is $6.42 per week.
Resident Out of Area Program
For residents away more than 7 days who want to be notified of emergency situations or damage to their home during a natural disaster. This helps emergency personnel prioritize occupied residences.
Adult Watch Program Program
Provides scheduled well-being calls for residents who live alone or need regular wellness checks. Residents select the call time and frequency and provide key holders or emergency contacts. If there is no answer, Community Watch calls again after 5 minutes and may dispatch a patrol driver, contact local hospitals, and reach out to designated contacts. If the resident’s whereabouts cannot be confirmed, The Villages Public Safety Department and/or law enforcement will be notified.
How to sign up
Visit one of our Customer Service Offices.
Yes. Individuals sharing religious or political beliefs are not considered solicitors and are permitted to go door to door. However, if a solicitor or visitor becomes aggressive, refuses to leave your private property, or you feel threatened, contact local law enforcement. Call 911 if you are in immediate danger.
All roadways within The Villages are public, so the District cannot restrict access to the community.
No. Animals are not permitted in any of the swimming pools. Service animals are permitted on the pool deck if they are providing a service.
Patrol drivers are permitted to remove dead animals from the street only, not private property.
Community Watch, as well as other District Departments will remove all unapproved signs from District property.
If your sign was removed from District property, contact Community Watch at 352-753-0550 to obtain information on retrieving it. Please note that removed signs will not be brought to the office until after the Patrol Driver’s shift.
The District maintains four Lost and Found locations in The Villages community, depending on where the item was found. For valuable items, please contact law enforcement.
You can report potential violations in several convenient ways:
Online
To submit a question or concern online, please click here.
By Email
Send an email to DeedCompliance@DistrictGov.org.
By Phone
Call the Community Standards Department at 352-751-3912.
In Person
Visit our office at 3571 Kiessel Road.
It depends on your District. Each of the District Boards determine through their adopted process how concerns for potential deed violations will be received and processed by Community Standards.
To view the specific guidelines for your District, select your District on our digital Report a Deed Violation form.
Please keep in mind that the District is subject to public records law and if you provide an email address, your name, or your home address, staff would be required to disclose that information if requested. The best way to file an anonymous complaint is by telephone.
Once Community Standards receives a complaint about an external violation, the staff verifies the complaint. If the complaint is verified, the staff works with the property owner in an attempt to bring the property into compliance.
If contact is not made with the owner, staff begins the process as adopted by each District Board. If a complaint is received for an internal violation, the complaint is provided to the declarant.
There could be up to 3 notifications with the final notification advising a public hearing date for the case to be heard before the Board of Supervisors or Deed Compliance Hearing Officer for that District.
The Board of Supervisors or Deed Compliance Hearing Officer makes the final enforcement decision on whether there is a finding of guilt against the owner.
If the owner is found in violation of the District’s adopted Rule, the Board of Supervisors or Deed Compliance Hearing Officer may impose fines, and seek all available legal remedies which may include initiating a lawsuit, seeking an injunction against the owner, and placing a lien against the property.
To find your District’s Adopted Rule and/or your Declaration of Restrictions, please visit the Community Standards page.
No. Each of the District Boards determined that reporting potential violations will be a complaint driven process. Potential violations are not reported by Community Standards, Community Watch, or any other District department.
Yes, review and submit the Holiday Decoration Policy Application by clicking here or contact District Property Management at 352-753-4022 for more information.
Yes, a property owner can trim a tree up to their vertical property line. Please click here for the Handbook of Florida Fence & Property Law: Trees & Landowner Responsibility.
No, if the tree, shrub, or plant is along the perimeter of a pond on District Property. If you see a neighbor trimming plantings along a pond, please call District Property Management at 352-753-4022. Your call will remain confidential.
If a tree or shrub is blocking a street sign, please call District Property Management with the street and cross street name at 352-753-4022.
It is the design intent in The Villages to keep the palms in their natural state and it is healthier for the tree.
Landscapers are under contract to replace the annuals quarterly to allow for a full, colorful appearance at all times throughout the year.
If you feel that your home, property or self is threatened, call 911 immediately.
If you do not feel immediately threatened, contact District Property Management at 352-753-4022 so the area can be inspected and checked for underground utilities.
Your Declaration of Restrictions stipulates who is responsible for maintaining the wall or fence on your property.
You can find your Declaration of Restrictions by clicking here.
If you are still unsure, please call District Property Management at 352-753-4022
As The Villages continues to grow, the various entities responsible for maintaining designated roadway infrastructure are also growing. In The Villages, road maintenance falls under the purview of various governmental entities.
If you have questions pertaining to road maintenance in your area, please contact the appropriate agency below.
Roads Located in the Unincorporated Lake County Area of The Villages
Lake County Road Works
352-343-6439
Roads Located in the Town of Lady Lake
Lady Lake Public Works
352-751-1500
Roads Located in District 4
District Property Management
352-753-4022
Villa Roads Located in Districts 1-3 & 5-11
District Property Management
352-753-4022
Roads* Located in Districts 1-3 & 5-11
Sumter County Public Works
352-689-4400
*With the exception of Villa Roads
Roads Located in District 11
Fruitland Park Public Works
352-360-6795
Roads Located in Districts 12, 13, 15 & Middleton-A
City of Wildwood Public Works*
352-330-1343
*If appropriate, they’ll refer the call to Sumter County
Roads Located in District 14
City of Leesburg Public Works
352-435-9442
You may view The Villages Protected Species Wildlife Guide here.
Yes. For Fishing Guidelines and a map of available fishing areas, please visit our Fishing page.
To ensure your fishing experience is enjoyable, it is important to know the rules and regulations for fishing in The Villages.
The Village Community Development Districts and the state’s Water Management Districts oversee and manage many of the water bodies located throughout The Villages community. These water bodies serve several purposes for the community and also provide anglers fishable areas for their recreational enjoyment.
Please visit the links below for information from the Recreation & Parks Department:
Click here to sign up for email alerts.
Visit our Contact Us page to submit an inquiry.
The District offers residents the opportunity to rent an RV space in 2 lots located in The Villages.
To learn more about our lots, fees and temporary spaces, please visit our RV Storage page.
Rules for roundabouts are regulated by Florida Department of Transportation. For information on how to safely navigate roundabouts, click on the links below.
A trail pass is required for use of a golf car on the courses and may be paid per round, monthly, semi-annually or annually. There is no trail fee applied to residents or guests walking on the executive courses.
Green fees on the executive courses are waived for The Villages residents. A green fee is required for guests to play golf on the Executive Courses.
For the Executive Golf closure schedule, please visit our Golf Course Maintenance page.
For Dress Code and all other rules of golf in The Villages, please download our Golf Rules document.
Request a tee time.
Visit Golf The Villages.
Guest ID Policy & Guidelines
Guests of Villages’ residents whose home address is outside Lake, Sumter, and Marion Counties are eligible to use selected Villages’ resident amenity-supported recreational facilities. An original Villages Guest ID Card is required for all guests one (1) year of age and older.
You may read the entire board approved Guest ID Policy here.
Apply Online
Click here to apply. Please apply 3 days in advance for processing.
Apply In Person
You may pick up Guest ID Cards ordered online or apply for Guest ID Cards at the following:
Customer Service Locations
Recreation Locations
30-Day Temporary ID Cards
Lost or stolen Resident ID Cards can be replaced at any of the District Customer Service Center locations. You have two options for getting a new Villages Resident ID Card. You can receive a free temporary 30-Day ID Card to give you an opportunity to find your original ID Card if you have misplaced it.
Replacement Villages ID Cards
If you prefer not to get a temporary card, we can replace your Resident ID and issue you a new permanent ID Card. Lost, stolen, or damaged Villages Resident ID cards will be replaced for a $15.00 charge. A new resident ID number will be issued and a new photo will be taken each time a new ID is issued.
Replacement Resident ID cards available at any Customer Service Center location listed below. Hours are Monday through Friday from 8:00am – 5:00pm. Residents may be required to provide proof of identity (picture ID), ownership, or Villages residency. Please call District Customer Service at 352-753-4508 for more information.
You can replace lost, stolen or damaged Gate Access Cards or purchase additional Gate Access Cards at any of our District Customer Service Center locations:
To replace lost, stolen or damaged Gate Access Cards, the homeowner should bring all remaining gate cards as they are issued in sets of 2.
Lost or stolen gate cards will be replaced at a $15.00 charge per card. Homeowners can also purchase additional gate cards for a $15.00 charge.
A total of four gate cards can be issued per home. The payment types accepted are Cash, Check, MasterCard, Visa, and Discover.
No, there is no charge for this service.
To schedule an appointment, please call VPSD Administration at 352-205-8280 during regular business hours (Monday through Friday, from 8am to 4pm).
Residents are required to supply the brand new 9V batteries and/or smoke detectors.
Appointments are for same-day service and are on a first come first serve basis.
The Villages Public Safety Department employee(s) will arrive at your home in uniform, with a visible name badge and will also have a ladder with them.
No. As a reminder, this assistance is strictly for smoke detectors. VPSD employees visiting your home will not be able to assist you with non-smoke detector related issues or concerns, such as replacing light bulbs, hanging photos, or moving furniture.
Please call VPSD Administration so we can schedule an appointment for one of our technicians to inspect them. If they need to be replaced, your technician can provide you with information on what to purchase.
After you obtain new detectors, an appointment can be made for us to come back out and install your new detectors.
Yes. Rooms in the recreation complexes and centers are available for reservations by residents of The Villages. You may pick up a Room Reservation Facility Application at any At Your Service+ location, or visit our Reservations Page.
Please allow 5-10 business days for processing the application.
For additional Recreation Center Room rental information, please call 352-674-1800.
There are three types of pools throughout The Villages community.
Visit our Pools page to learn more.
Yes, there are a total of 7 Fit Clubs in The Villages community. Membership is limited to The Villages residents and their guests 19 years of age or older. Membership fee required. To learn more, please visit our Fit Club page.
Service animals are allowed inside all recreation facilities. Companion animals and emotional support animals can enjoy designated dog parks and other approved outdoor areas—please follow all posted guidelines. The Villages follows ADA guidelines established by the federal government. You can learn more about service animal requirements here.
Automated External Defibrillators are located at all Complexes and Recreation Centers, Sports Pools, Softball Complexes and District Offices.
Assistive listening systems are available at recreation centers throughout The Villages.
The Utility Billing Customer Service Department performs the billing function for the convenient monthly bill you receive.
Click here to view our Bill Payment Information page. There you will be able to find a sample bill, bill payment options, or sign up for E-Billing.
If you have any questions, please contact one of our Customer Service Representatives at 352-750-0000 to discuss your bill.
This charge represents the cost of providing utilities (water and wastewater services) in a ready state for use, regardless of whether the service is used during that time. Among these costs are meter reading, managing customer accounts and maintaining facilities.
Call Customer Service Utilities at 352-750-0000 or email Utilities@DistrictGov.org.
Spills or overflows on private property or inside a private building are the responsibility of the property owner. Spills that occur due to intentional or unintentional diversion of flow from a sanitary or combined sewer collection and transmission system are the utilities’ responsibility.
If you experience a sewage backup, you should contact Customer Service Utilities for assistance at 352-750-0000 before contacting a plumber. After hours (outside Monday – Friday from 8am to 5pm) or on the weekends, contact Community Watch at 352-753-0550 for a technician to be dispatched.
Some examples of the problems that do not qualify for repair include:
Please click here for steps to take during a precautionary water boil notice.
The sanitation fee, along with the amenity/water/sewer and irrigation fees, are monthly fees charged regardless of whether the property is occupied. All bills are subject to late charges.
Districts 1-11
The current monthly residential fee for Sumter and Marion counties is $22.97 per month.
Districts 12-16
The current monthly residential fee for the portion of The Villages south of SR 44 is $28.75 per month.
Click here to visit the Sanitation Services page where you can find pickup schedules and helpful links. For further questions, please call our Utilities department at 352-750-0000.
Yes, but the bills remain in the name of the current property owner on file with the respective County Clerk’s office. The owner of a participating dwelling unit or commercial unit whose name appears on the real estate tax bill for the property is the responsible party for the sanitation fee. Bills can be mailed to any address requested by the owner.
Yes, the sanitation fee, along with the amenity/water/sewer and irrigation fees, are year-round fees charged regardless of whether the property is occupied.
A detailed list of acceptable bulk pick-up items can be found in our Utilities section.
Districts 1-11
Yes. A $10 charge will be added to your utilities and amenities bill each time a bulk pickup is requested. Charges will apply for any scheduled pick-up not canceled a minimum of 24 hours in advance of the scheduled dates.
Please contact the service provider directly at 352-748-0109 to schedule pick-up of bulk items. Their office is open Monday through Friday 8am to 5pm (excluding holidays).
Districts 12-13
Yes, please call 352-750-0000 to schedule a bulk item pick-up.
Districts 1-11
Districts 12-13
In some cases, garbage collection is delayed by the volume being collected on that day. If you are concerned that your home or street has been overlooked, please call: