The Villages beautiful Lake Sumter
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History

In 1998, The Village Center Community Development District (VCCDD) introduced a “Proposal for Improved Public Safety” to provide full-time fire protection services to the growing community and rapidly increasing population. The ultimate goal for this proposal was to reduce response times for emergency service calls and to standardize the level of response within The Villages.

On October 6, 1998, a special meeting of the Board of Supervisors of the VCCDD was held for consideration and approval of the proposal for improved public safety, and with a unanimous vote, the Board authorized staff to move forward, thus leading to the formation of The Villages Public Safety Department (VPSD). VPSD has provided fire protection and emergency medical services to the areas of The Villages since October 1, 1999.

Initially, the Department was comprised of one Station (Station 41- Lake Sumter Landing), one Fire Chief, and 12 Firefighter/Paramedics. VPSD responded to 1,040 calls for service during the first year of operations and the response area covered approximately 3 square miles.

Today, The Villages Public Safety Department has the honor of serving the world’s largest retirement community. Over the past twenty years, the community and population have experienced a tremendous amount of rapid growth. VPSD has expanded in unison with The Villages to ensure that increasing demands are met with no reduction in service. The Department’s coverage area exceeds 55 square miles with over 140,000 residents in three counties (Lake, Sumter, Marion) and five cities (Lady Lake, Wildwood, Coleman, Oxford, Fruitland Park). Although predominately a retirement community, The Villages has three family communities and an A+ charter school system (pre-K through 12th). The Villages Public Safety Department has the honor of protecting a population demographic that spans all ages.

Department Profile

The Village Public Safety Department is a full-service fire-rescue Department operating out of nine stations strategically located to ensure a rapid response to emergencies.

  • 9 – Fire Stations
  • 150 – Full-Time Firefighters
  • 6 – Engines
  • 2 – 75’ Aerial Ladders
  • 1 – 95’ Tower Ladder
  • 1 – Squad (Heavy Rescue)
  • 5 – Rescues (Non-Transport Medical Unit)
  • 2 – Attack Units (ALS/Mini-Pumper)
  • 1 – Marine Unit
  • 1 – All Terrain Vehicle (ATV) unit
  • 2 – Battalion Chiefs (per shift)

Services Provided

  • Fire Suppression
  • Emergency Medical Services
  • Type I (heavy) Technical Rescue Team (FL-TRT-424) recognized by the State of Florida. Team members are Firefighter/EMTs and Firefighter/Paramedics specializing in:
    • High Angle Rope Rescue
    • Vehicle Machinery Rescue
    • Confined Space Rescue
    • Trench Collapse Rescue
    • Structural Collapse Rescue
    • Large Animal Rescue
    • Swift Water Rescue
  • Operations Level Hazardous Materials Response
  • Fire Prevention and Inspections (Including Public Education Events)
  • CPR/AED Classes
  • Smoke Detector ProgramCar Seat Installation Program

The Villages Public Safety Department responded to over 24,000 Incidents in the 2021 – 22 Fiscal Year. 70% of those Incidents were Rescue and Emergency Medical Service calls for incidents such as Medical Emergencies, Medical Assists, Motor Vehicle Crashes, and Extrication. 17% of the Incidents were Service calls, such as persons in distress, water leaks, smoke/smell of smoke, and smoke detector assistance. The other 13% of the Incidents were calls related to Fires, Hazardous Conditions, False Alarms, Good Intent, and Severe Weather. An example of a Good Intent call is when someone mistakes steam or fog for smoke and calls it in thinking it could be a fire or other emergency.

Insurance Service Organization Public Protection Class

The Insurance Service Organization (ISO) is a third-party independent agency that evaluates the fire prevention and fire suppression capabilities of fire departments across the United States and rates the results on a national scale of 1 to 10 — with 1 being the best and highest score. This numerical classification score is called a Public Protection Classification (PPC) and is based upon a number of criteria and major elements of a community’s fire protection system. The Villages Public Safety Department is proud to have been ranked as a Class 2 Fire Department by ISO, a rare Classification among American fire departments with only 2% of fire departments in the United States obtaining this level.

ISO is the driving factor for residential and commercial property insurance premiums and rates. Due to our superb ISO rating, commercial properties and residents pay a lower insurance premium. This is a nationally recognized standard based on extensive criteria that evaluates a fire department’s ability to protect its citizens and property.

Emergency management and services related to preparation for severe weather, floods, hurricanes, and other disaster response activities fall under the purview of the county in which you live. If you have questions about severe weather or other emergency management issues in your area, please contact the appropriate county below. Lake, Marion, and Sumter County also have programs designed to notify their residents of weather incidents, hazardous conditions, and other important information. To sign up for these notifications in your county, please visit the links below or contact the county in which you live for additional information.

Lake County - Emergency Management:
352-343-9420 or visit http://alertlake.com/

Marion County - Emergency Management:
352-732-8181 or visit http://www.marionso.com/emergency-management

Sumter County - Emergency Management:
352-689-4400 or visit http://sumtercountyfl.gov/718/Emergency-Management

Contact Us
Public Safety
3035 Morse Boulevard
The Villages, FL 32163

Phone: 352-205-8280
Fax: 352-205-8290
Email Public Safety

Business Hours for Administration:
8am to 5pm, EST
Monday – Friday
Excluding Holidays

Storm Ready

Our Mission
With respect and dignity, the Villages Public Safety Department will work to prevent harm, and respond to unprevented incidents in an efficient and effective manner with the best resources provided by the community, and be nice!

Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity.  Instead, contact this office by phone or in writing.
Public Records Custodian Florida has a very broad Public Records Law. Most written communications to or from State and Local Officials regarding State or Local business are public records available to the public and media upon request. Please forward requests to:
Jennifer Farlow, District Clerk
984 Old Mill Run
The Villages, Florida 32162
jennifer.farlow@districtgov.org
Phone No. (352) 751-3939
Fax No. (352) 753-6430
Please Note Florida law prohibits the Board of Supervisors from communicating with residents about Deed Compliance or Architectural Review issues/cases.  Please contact the Community Standards Department directly at deedcompliance@districtgov.org to report any concerns you might have.