The Villages beautiful Lake Sumter

Precautionary Boil Water Notice Guidelines

A major component of service provided by the Utilities Department is the risk assessment involving waterborne contaminants through natural or manmade means. It is our responsibility to provide guidance and assistance to prevent exposure to drinking water contaminants that could present a threat to our resident’s health.

Water suppliers are required by the Florida Department of Environmental Protection (FDEP) to notify customers to boil water when conditions exist that may cause the water supply to be vulnerable to the potential for contamination. A Precautionary Boil Water Notice (PBWN) is a form of notification that advises customers to boil tap water used for drinking, cooking and ice-making until tests verify the water is safe. The determination that the water is safe is a process through which the Utility Operations and Maintenance Contractor sends water samples to a State Certified Water Testing Lab and receives a report back stating that the water samples meets all federal and state regulations. The precautionary boil water notice would then be rescinded by notifying all affected residents.

An incident that requires a PBWN may include a water, wastewater, or irrigation incident that could develop as a result of, but not limited to, a water line break, a problem at a water plant, a new connection to an existing line, a sewer back up, a Wastewater Treatment Plant incident, or shutting off the water and turning it back on. If an incident occurs, the District will send an e-notification to residential and commercial customers that have signed up to receive the e-notifications. To sign up for e-notifications, simply go to click on “sign up for e-notifications” beneath the Quick Links on the right side of the home page. After inserting your name and email information, check the appropriate utility that your property is serviced by beneath the Precautionary Boil Water Notification category. If an incident occurs within your utility, you will be notified of the situation and the property addresses affected by the incident.

Utility Incident Notification Procedures

What to do During and After a Precautionary Boil Water Advisory

The County Sheriff’s Offices also offer emergency notifications. Please go to your county sheriff’s websites for more information on signing up for these types of services.

Photo of Boil Water Notice in Effect Lawn Sign

Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity.  Instead, contact this office by phone or in writing.
Public Records Custodian Florida has a very broad Public Records Law. Most written communications to or from State and Local Officials regarding State or Local business are public records available to the public and media upon request. Please forward requests to:
Jennifer Farlow, District Clerk
984 Old Mill Run
The Villages, Florida 32162
Phone No. (352) 751-3939
Fax No. (352) 753-6430

or click the link below to file your request electronically.

     Public Records Requests

Please Note Florida law prohibits the Board of Supervisors from communicating with residents about Deed Compliance or Architectural Review issues/cases.  Please contact the Community Standards Department directly at to report any concerns you might have.