Position Responsibilities/Duties: Gate Operations Attendant

The Gate Operations Attendants are assigned to the Communications Section under the direction of the Dispatch Supervisor. Their primary responsibilities are to remotely monitor all live video feeds from gate cameras to ensure efficient gate operations and to allow remote access through the gates for our residents and visitors. Gate Operations personnel are on duty from 5:30 am to 11:30 pm, 365 days of year.

There are three Gate Operations personnel assigned to three different 6-hour shifts – they are 5:30 am until 11:30 am; 11:30 am until 5:30 pm; 5:30 pm until 11:30 pm, at that time the Dispatch Communications Center takes over the responsibilities of Gate Operations until relieved by the morning shift.

The following are just some of the daily responsibilities and duties of the Gate Operations Attendants in the Live Observation Control Center:

1. Monitors security screens and report any damaged, or malfunctioning gates immediately to Dispatch for repair.
2. Provides remote video security for the RV storage lots by verifying and validating requests for entry.
3. Reports any accidents and/or incidents visually observed in viewing security screens to Dispatch personnel for appropriate action (i.e., contact law enforcement or maintenance vendors).
4. Remotely opens unstaffed gates for residents and visitors, as needed.
5. Remotely opens gates at staffed gates, as needed.
6. Opens and locks gates in the upright position during maintenance operations, when directed by Community Watch Patrol personnel or contract vendors.
7. Collects and reports moving van information observed in viewing of security screens. Also reports information to Dispatch personnel, so they can record and dispatch Patrol drivers, if needed.
8. Assists Dispatch personnel with calls to residents registered in the Adult Watch program. For additional information on the Adult Watch Program, please click here.